IMX Software’s Managed Services combine all that is required for a turnkey banknote trading solution or a global retail branch operation.

Offerings are flexible and can be configured to cover a wide range of operations from standalone wholesale and retail set-ups to comprehensive end-to-end banknote trading organisations.
IMX’s Managed Services solutions include:

  • Software licences – drawn from IMX’s latest GTS suite as well as established offerings, as appropriate to the required solution, and includes necessary 3rd party software such as operating system and database.
  • Industry leading hosting – IMX works with a number of dedicated local and global providers in order to fulfil the required levels of compliance and performance as well as the demands of business continuity planning.
  • Proactive and reactive maintenance and support – IMX’s global operations allow flexible SLAs to be implemented.

A Managed Service delivery from IMX will provide customers with the following benefits:

  • Cost savings – Customers benefit by leveraging the infrastructure IMX has established with its hosting partners, making it cheaper than implementing and managing their own servers. After set-up, costs are charged as monthly opex which removes a larger up-front outlay. The recurring fees also cover upgrades to software licences and support & maintenance services.
  • Zero installation – IMX software is generally delivered in a web interface through a browser, meaning there is no on-site installation or ongoing maintenance. The exception to this is GTS Retail which can be deployed in an offline mode requiring a local server to be configured to allow ‘offline’ trading.
  • Security – delivery of the service can be made across dedicated circuits, a VPN or securely via the Internet.  Access can be further restricted to specific terminals or locations. Network traffic is encrypted and users have individual password protected IDs.
  • Business Continuity – services can easily be moved to alternative locations with infrastructure designed to be resilient. Hosting providers monitor performance and carry spares to rapidly restore service following any technical failures.