IMX Software’s Managed Services combine all that is required for a turnkey banknote trading solution or a global retail branch operation.
01. Software licences – drawn from IMX’s latest GTS suite as well as established offerings, as appropriate to the required solution, and includes necessary third party software such as operating system and database.
02. Industry leading hosting – IMX works with a number of dedicated local and global providers in order to fulfil the required levels of compliance and performance as well as the demands of business continuity planning.
03. Proactive and reactive maintenance and support – IMX’s global operations allow flexible Service Level Agreements to be implemented.
A Managed Service delivery from IMX will provide customers with the following benefits:
01. Cost savings – Customers benefit by leveraging the infrastructure IMX has established with its hosting partners, making it cheaper than implementing and managing their own servers. After set-up, costs are charged as monthly opex which removes a larger up-front outlay. The recurring fees also cover upgrades to software licences and support & maintenance services.
02. Zero installation – IMX software is generally delivered in a web interface through a browser, meaning there is no on-site installation or ongoing maintenance. The exception to this is GTS Retail which can be deployed in an offline mode requiring a local server to be configured to allow ‘offline’ trading.
03. Security – delivery of the service can be made across dedicated circuits, a VPN or securely via the Internet. Access can be further restricted to specific terminals or locations. Network traffic is encrypted and users have individual password protected IDs.
04. Business Continuity – services can easily be moved to alternative locations with infrastructure designed to be resilient. Hosting providers monitor performance and carry spares to rapidly restore service following any technical failures.
