Crown Currency Exchange, a well-established bureau de change operator operating on Australia’s Eastern seaboard, is implementing IMX Software’s GTS-Retail currency point of sale system across its Australian branch network. Crown selected the Software-as-a-Service (SaaS) version of GTS Retail to support its recent business expansion from 13 to 30 branches.

IMX Software’s SaaS-based solution increases customer transaction performance whilst lowering operating costs and complying with Australia’s strict know your customer (KYC) and anti-money laundering (AML) laws and regulations.

The IMX solution will enable Crown to store client information centrally, enabling repeat customers across the business to be fulfilled rapidly without having to capture additional documents whilst managing limits on an individual’s transaction ‘velocity’ across its network.

The software-as-a-service contract was awarded to IMX due to user familiarity, scalability and flexibility of its new GTS-Retail system, which will be delivered as a managed service from a high-specification Australian hosting environment with support from IMX’s Melbourne office.

Jim Stewart-Koster, CEO at Crown Currency Exchange says: “GTS-Retail is an excellent platform for both selling and reporting, whether that is compliance or management related. We are very pleased with IMX’s expert support during our implementation.  In addition, GTS-Retail’s easy to use sales interface has led to rapid staff acceptance in the bureaus.”

Says Mars Miocic, IMX Software’s Product Director based in Melbourne: “We are delighted to take Crown live on IMX’s SaaS-based version of GTS-Retail which gives the business unprecedented visibility of its stock and cash position, allowing branch staff to easily manage important trading, stock and profitability metrics while focusing on delivering great service to the customer.”