Northwest Money Exchange, a long term IMX customer with an established bureau business based in Northern Ireland, renown for competitive pricing and excellent service, has now fully implemented IMX Software’s GTS-Retail currency point of sale system. Northwest selected the Software-as-a-Service (SaaS) version of GTS-Retail including Branch Continuity Mode (BCM) which allows all orders to be processed through the system even if network connectivity is lost. The unique solution also allows customer details to be verified and money-laundering checks completed during network outages

Loss of connectivity remains an issue for many bureaus, completing deals using manual receipts causes considerable delays to the customers and increases security risks for the business owner. GTS-Retail, with the unique ability to switch automatically from online to offline and back again, removes these risks and keeps the customer experience high. All offline trading data is automatically synchronised when connectivity is restored, without the need for user or administrator intervention.

IMX Software’s SaaS-based solution combined with BCM significantly boosts transaction performance whilst lowering operating costs and complying with central bank, know your customer (KYC) and anti-money laundering (AML) laws and regulations. The solution will enable Northwest to store client information centrally, enabling regular customers to be fulfilled rapidly based on stored documentation.

Charlene McMonagle, Bureau Director at Northwest: “Loss of connectivity before GTS meant we could not trade, that issue is now behind us. Similarly boxes of confidential data that had to be securely stored are now held electronically and accessed from across our branch network.”

“GTS was rapidly accepted by the bureau staff as the interface must be the easiest to use on the market. IMX have worked closely with our IT consultants to help us understand and manage the local GTS Branch Servers”

Northwest now has a centralised view of its stock and cash position across all branches which they can deploy using GTS Analytics, allowing key managers to see important metrics in real-time delivered on any Apple or Android device.

Says Bill Tickner, CEO of IMX Software: “We are delighted to have upgraded Northwest from our previous TMX online solution to IMX’s SaaS-based version of GTS-Retail with BCM. The solution was designed specifically for active bureau networks such as Northwest that cannot afford any operating downtime.”