ChangeGroup, a leading provider of foreign exchange services established for over 20 years and with 120 branches across 3 continents, has implemented IMX Software’s GTS-Reserve & Collect in several markets to add new channels for its retail foreign exchange trading service. The multi-national bureau operator selected IMX’s Software-as-a-Service (SaaS) solution as a quick route to market whilst seamlessly integrating with ChangeGroup’s current e-commerce offering.
IMX Software’s GTS-Reserve & Collect will help ChangeGroup boost transaction turnover from online channels and lower operating costs, allowing better control and optimisation of stock levels. Deploying GTS-Reserve&Collect will enable ChangeGroup to reduce human error and speed up transaction times at the point of sale by integrating deal processes. The solution is available in any language and ChangeGroup, has initially deployed to their UK, French, German and Spanish estates., with USA to follow in early 2017
Says Paul Crombie, Divisional Director – Western Europe, at ChangeGroup: “We’re constantly looking for ways to offer our customers a better travelling experience, and GTS-Reserve & Collect supports that goal by enabling us to improve the performance of our retail foreign exchange service by offering a smoother customer experience and improved pricing.”
GTS-Reserve&Collect is available as a stand-alone module allowing any operator to enter the online Travel Money Market but when integrated with GTS Retail, customer orders are directly populated into the bureau PoS where the order will be collected. This enables the order to be prepared before the customer arrives and stock to be reserved for a specified period. One click brings the order straight into the deal ticket for settlement.
Marcus Custance, Sales Director of IMX Software commented: “ChangeGroup has been a long term customer of IMX having upgraded from our first generation PoS solution to GTS Retail including offline mode. By adding a new online channel with GTS-Reserve&Collect, we expect ChangeGroup to optimise their customers’ experience and continue to grow their international business.”