Fast expanding foreign exchange retailer, Travel Money Group, has completed the nationwide upgrade of its bureau network to IMX Software’s GTS–Retail solution in order to deliver an improved, integrated customer experience.
IMX Software announced today that it has completed the upgrade of Travel Money Group’s (TMG) Australian branch network to the new GTS-Retail point of sale solution, which was implemented as a full Software-as-a-Service (SaaS) platform with the new integrated MoneyGram remittance capability to simplify transactions, reduce teller training requirements and deliver significant improvements to the overall customer experience.
The SaaS deployment of GTS-Retail across Australia in just four weeks follows the earlier successful implementation in the US market, and will be followed by an October deployment across New Zealand to complete the upgrade process.
Travel Money Group is one of the fastest growing businesses within Flight Centre Travel Group, an Australian-based company that is publicly traded on the Australian Stock Exchange. The hugely successful network of over 150 stores across Australia and New Zealand is on track to deliver $1 billion (AUD) in gross sales while serving over 1.1 million customers annually in Australia alone and seeing 70% growth in New Zealand year over year. In just 18 months Travel Money Oz has more than doubled its footprint with the addition of 80 stores.
Among the benefits TMG expects to achieve from the investment in the modern, best-in-class GTS-Retail are enhanced transaction performance through the provision of a common sales platform for cash, remittances and pre-paid cards; lower operating costs; simpler regulatory compliance and improved business agility.
Other advantages of the IMX GTS-Retail solution include its ease of use – which simplifies end-user training and change management; its robust reporting tools; its revenue generating features, and integration to GTS-Analytics for real-time visual tracking of trading performance across the business on office displays, laptops, tablets and mobiles.
The new system will also help TMG to meet the requirements of increasingly complex know your customer (KYC) obligations anti-money laundering (AML) laws and AUSTRAC central bank regulations, with close integration to VEDA for checks against various sanctions and PEP lists improving the accuracy and speed of transactions, and GTS-Retail’s ability to generate TTRs and SCTRs greatly assisting compliance reporting processes.