Ace FX, a long established bureau business based in London Bridge and Canary Wharf, renown for competitive pricing and excellent service, has implemented IMX Software’s GTS-Retail currency point of sale system including managed branch servers to replace a legacy on-line only solution. Ace selected the Software-as-a-Service (SaaS) version of GTS Retail including Branch Continuity Mode (BCM) which allows all orders to be processed through the system even if connectivity is lost.

Loss of connectivity remains an issue for many bureaus, completing deals using manual receipts causes considerable delays to the customers and increases security risks for the business owner. GTS with the unique ability to switch automatically from online to offline and back again, completely devolves these risks and keeps the customer experience high.

IMX Software’s SaaS-based solution combined with BCM significantly boosts transaction performance whilst lowering operating costs and complying with central bank, know your customer (KYC) and anti-money laundering (AML) laws and regulations. The solution will enable ACE to store client information electronically, enabling repeat large transaction customers to be fulfilled instantly without having to copy any additional documents.

James Colvin, Bureau Director at ACE FX: “Loss of connectivity with our previous system meant we could not trade, that issue is now behind us. Similarly boxes of confidential data that had to be securely stored are now held electronically.”

“GTS was rapidly accepted by the bureau staff as the interface must be the easiest to use on the market. IMX have worked hard to deliver reports and additional services and our long-term plan is to integrate all our other services, prepaid cards, reserve and collect, international payments and remittances all within GTS.”

ACE now has a centralised view of its stock and cash position across all branches which they will eventually deploy using GTS Analytics, allowing key managers to see important metrics in real-time delivered on any Apple or Android device. ACE in combination with their wholesale supplier are looking to further automate the branch ordering process.

Says Bill Tickner, CEO of IMX Software: “We are delighted to sign ACE FX to IMX’s SaaS-based version of GTS-Retail with BCM. The solution was designed specifically for high volume bureaus that could not afford any downtime and ACE fall exactly in that category. ”